Go The Extra Mile.
- Always treat our associates as our most prized asset by encouraging personal growth, creativity and the freedom to make decisions.
- Always strive to exceed our customers’ expectations for quality, service and technical support.
- Always provide superior products which best satisfy our customers’ needs.
- Always be a good corporate citizen, consistently contributing to the betterment of our community.
- Always operate our business with the highest level of dignity and integrity.
- Always maintain a healthy financial status and invest in the resources that support our staff and facility.
Consistently exceed the expectations of our customers and associates to allow us to ALWAYS contribute to the advancement of our company and our community.
Our company is built on a group of fundamental beliefs that allow us to consistently serve our customers, the way they should be. Read more about our culture and FUNDAMENTALS.
For of those to whom much is given, much is required.
Our Culture is our Business, the foundation to the success of The Collins Companies over the last 100 years. Exceptional employees that capture our uniqueness in the marketplace. Built on a group of ideas that we call our Fundamentals.
Treasure, Protect, and Promote Our Reputation
We’re all responsible for, and benefit from, the Collins Companies image and reputation. Consider how your actions affect our collective reputation, and be a proud ambassador for the company. We don’t need orders, we need customers. There’s no greater way to build a reputation than to serve and do what’s right for others. Every time. Every day.
It feels good to do good! Be an active part of your community. You get what you give in life – so make a difference by contributing your time, effort, and where appropriate, your money, to make your community better. There’s no greater way to show gratitude for the help you’ve been given, than to turn around and pay it forward. If you have the ability, you have the responsibility!!
There’s no better way to earn people’s trust than to be true to your word. Always do what you say you’re going to do, when you say you’re going to do it. Be on time for all phone calls, appointments, meetings, and promises. If a commitment can’t be fulfilled, notify others early and re-commit!
Treat others like family. Honor their self-worth and respect their value as unique individuals. Always act with kindness, compassion, and patience.
Take personal responsibility for making things happen. Respond to every situation by looking for how we can do it, rather than explaining why it can’t be done. Be resourceful, take initiative, and find a way. Don’t make excuses or wait for others to solve the problem. See issues through to their completion.
Practice Blameless Problem Solving
Focus on solutions, rather than pointing fingers or dwelling on problems. Identify lessons learned and use those lessons to improve ourselves and our processes so we don’t make the same mistake twice. Get smarter with every mistake. Learn from every experience.
Assume Positive Intent
Work from the assumption that people are good, fair, and honest, and that the intent behind their actions is positive. Set aside your own judgments and preconceived notions. Give people the benefit of the doubt.
Make Quality Personal
Demonstrate a passion for excellence and take pride in the quality of everything you touch and everything you do. Don’t accept mediocrity. Good is not good enough. Always ask yourself, “Is this my best work?”
Create A Great Impression
You only get one chance to make a great first impression! Every conversation, phone call, e-mail, and even voicemail, sets a tone. Your personal appearance and the appearance of our offices, warehouses, trucks, and distribution center, also create an impression. With every interaction, be sure you’re setting a tone that’s friendly, warm, and helpful.
To Have A Friend, You Have To Be A Friend
Invest time and effort in relationships. Get to know your customers and co-workers on a more personal level. Understand what makes others tick and what’s important to them. Talk more and e-mail less. Strong relationships enable us to more successfully work through difficult issues and challenging times.
Get Clear On Expectations
Create clarity and avoid misunderstandings by discussing expectations upfront. Set expectations for others and ask when you’re not clear on what they expect of you. End all meetings with clarity about action items, responsibilities, and due dates.
In the search for the best solutions, challenge and question what you don’t understand. Don’t accept anything at “face value” if it doesn’t make sense to you. Be curious, ask thoughtful questions, and listen intently to the answers. Dig deeper to go beyond the expected. Always ask why.
Be A Life Long Learner
Work on yourself. Seek out and take advantage of every opportunity to gain more knowledge and increase your skills. Be a relentless learner and be generous in sharing best practices. Don’t hesitate to ask for help.
Do The Right Thing. Always.
Demonstrate an unwavering commitment to doing the right thing in every action you take and in every decision you make, especially when no one’s looking. Always tell the truth, no matter the consequences. If you make a mistake, own up to it, apologize, and make it right.
Listening is more than simply “not speaking.” Give others your undivided attention. Be present and engaged. Minimize the distractions and let go of the need to agree or disagree. Suspend your judgment and be curious to know more, rather than jumping to conclusions. Above all, listen to understand.
Speak honestly in a way that helps others to make progress. Say what you mean, and be willing to ask questions, share ideas, or raise issues that may cause conflict when it’s necessary for team success. Be courageous enough to say what needs to be said. Address issues directly with those who are involved or affected.
What got us here is not the same as what will get us to the next level. Get outside your comfort zone, rather than stubbornly hanging on to old ways of doing things. Be excited by the possibilities that change and growth bring. Be flexible. Remember, change has no constituency!
"Bring It" Every Day
Have a passion for what we do and be fully engaged. Always make the most of each day by approaching every task with energy, focus, purpose, and enthusiasm. Work with a sense of urgency to get things done.
Do What's Best For Your Customer
Put their needs ahead of our own. See the world from their perspective to better understand their challenges and frustrations. The better you understand them, the more effectively you can anticipate and meet their needs. People don’t care how much you know, until they know how much you care.
Be Relentless About Improvement
Regularly reevaluate every aspect of your work to find ways to improve. Don’t be satisfied with the status quo. “Because we’ve always done it that way” is not a reason. Guard against complacency. Find ways to get things done better, faster, and more efficiently. If you see something, say something, and do something!
Lead By Example
The best way to influence others is through your own example. Be humble and walk the talk. Be the first to accept criticism and the last to accept praise. Take responsibility to coach, guide, teach, and mentor others. Be the change you want to see.
Have Each Other's Backs
Don’t let your own ego or personal agenda get in the way of doing what’s best for the team. Be there for each other and be willing to step into another role or help a co-worker when that’s what’s required for success. Help each other to succeed. We win and lose as a team.
Recognizing people doing things right is more effective than pointing out when they do things wrong. Be quick to praise and slow to criticize. Regularly extend meaningful acknowledgment and appreciation — in all directions throughout our organization.
Think And Act Like An Entrepreneur
Make decisions by asking yourself, “What would I do if this were my company? What would I do if this were my own money? Will this help our company to succeed?”
Make Healthy Choices
Take care of yourself at home and at the office. Eat well, exercise, and get adequate sleep. Support each other in making healthy choices. The healthier you are, the more you’ll thrive personally and professionally.
Have A Plan – Work The Plan
Be proactive and solve problems before they happen by anticipating future issues. Always be well organized – plan your work for maximum efficiency and execute to win. Pay attention to the details and have all the tools necessary before starting your work. Be thoughtful about your schedule, and have a game plan for your calls, your jobs, your deliveries, and your workday. Know the goal and your priorities and work on them first. Don’t major in minors!
Be A Fanatic About Response Time
Respond to questions and concerns quickly, whether it’s in person, on the phone, or by e-mail. This includes simply acknowledging that we got the question and we’re “on it,” as well as keeping those involved continuously updated on the status of outstanding issues.
While effort is important, our future depends on results. Follow-up on everything and take responsibility to ensure that tasks get completed on time. Set high goals, use measurements to track your progress, and hold yourself accountable for achieving those results. Remember, Collins is a great vehicle but PROFIT is the gas.
Think Safe, Work Safe
Know and practice the safety procedures for your job. Watch out for the safety of your teammates as well, for we’re all part of the Collins family. Never take shortcuts that compromise your safety or that of your teammates.
Run To The Problem
Problems and mistakes don’t define us – how we handle them does. Keep a level head and attack every problem. Our best chance to shine is when a teammate or customer is frustrated or disappointed. Find the silver lining in these opportunities to learn. The bigger the problem, the greater our chance to distinguish ourselves and our company by solving it!
Go The Extra Mile
Be willing to do whatever it takes to get the job done ... plus a little bit more. Take the next step to solve the problem, even if it takes doing something that isn’t in your job description. The extra mile comes from the heart and we can’t teach heart! It’s what separates the average person from the superstar. Be a superstar.
It feels good to do good.
At Collins, we have always strived to “Give Back” (Fundamental #2) to our community. Over the years we have supported various charities and organizations that we are passionate about. Highlighting a few are:
UNITED WAY Day of Caring
Stuffing 2,000+ backpack for Springfield homeless youth
UNITED WAY Day of Caring
Cleaning/weeding landscapes at The Gray House
UNITED WAY Day of Caring
Springfield Classroom Makeover at Washington Street School
Devin Maples, Mark Tuohey’s daughter, is a teacher at Washington Street School and we were able to give her classroom a makeover prior to the 2019 school year.
Monthly Readers Program at Washington Street School
We began a Monthly Reader’s program reading to the 2nd grade classrooms and donating a monthly book to each 2nd grade student. As Covid hit us all in February/March, we were unable to continue our monthly reading dates. The rest of that money was put into little privacy shield packages with home learning supplies for their home learning experience.
our very own Julie Andruszkiewicz, peddled her way from Sturbridge to Provincetown in support of Dana Farber Cancer Institute.
For 25 years we have supported this amazing foundation that funds research for childhood leukemia.
Habitat for Humanity
Co-sponsored building a new home for a family in Springfield.
Other Worthy Causes We Support
Training for the next generation.
We support colleges that give educational opportunities for first generation graduates:
- Springfield Technical Community College
- Bay Path University
- St. Joseph College (NY)
- Cathedral High School
- Longmeadow Educational Excellence Foundation
- Tunnels for Towers
- Wilbraham Fall Gala
- Make a Wish Foundation
- CHD Cancer House of Hope
- Ronald McDonald House
- Mercy Medical Center
- Sister Caritas Cancer Center
- Brightside for Families and Children
- Shriners Hospital
- Libertas Academy
- Mercy Medical Opiod Program
- Girls, Inc.
- The Care Center
- Boy Scouts of America
- Junior Achievement
- George Floyd Memorial Fund
- Children’s Study Home
- Community Music School